Shipping Policy

Dream by Arooj
Website: https://dreambyarooj.pk

At Dream by Arooj, we are committed to delivering your orders quickly and safely. Please review our Shipping Policy for complete details.

1. Order Processing Time

• Orders are processed within 1–2 working days after confirmation

• Orders placed on weekends or public holidays will be processed on the next working day

2. Delivery Time

• Standard delivery time is 3–5 working days across Pakistan

• Delivery times may vary depending on your location and courier service

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location

• We may offer free shipping on selected promotions or order values

4. Order Tracking

• Once your order is shipped, you will receive a confirmation message with tracking details

• You can track your order through the courier service provider

5. Cash on Delivery (COD)

• We offer Cash on Delivery (COD) across Pakistan

• Please ensure you provide a valid phone number for order confirmation

6. Delays & Issues

• While we aim for timely delivery, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier service issues

• Dream by Arooj is not responsible for delays caused by third-party courier services

7. Incorrect Address

• Customers are responsible for providing accurate shipping details

• In case of incorrect or incomplete address, delivery may be delayed or canceled

8. Damaged or Lost Packages

• If your order arrives damaged or is lost in transit, please contact us within 48 hours

• We will investigate the issue and provide a suitable resolution

9. International Shipping

• Currently, we do not offer international shipping (can be updated in future)

10. Contact Us

For any shipping-related queries, feel free to contact us:
📧 Email: dreambyarooj@gmail.com
📱 WhatsApp: +923060000094

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By placing an order on dreambyarooj.pk, you agree to this Shipping Policy.