Refund policy
Return & Refund Policy
Dream by Arooj
Website: https://dreambyarooj.pk
At Dream by Arooj, we strive to ensure that our customers are fully satisfied with their purchases. Please read our Return & Refund Policy carefully before placing an order.
1. Eligibility for Returns
We accept returns under the following conditions:
-
The item is damaged, defective, or incorrect upon delivery
-
The return request is made within 3 days of receiving the order
-
The product is unused, unwashed, and in its original packaging with tags intact
2. Non-Returnable Items
The following items cannot be returned or exchanged:
-
Used or washed products
-
Items without original tags or packaging
-
Products purchased on sale or discount (unless defective)
3. Return Process
To initiate a return:
-
Contact us via WhatsApp or email within 3 days of delivery
-
Share your Order Number and clear images of the product
-
Our team will review and guide you through the return process
4. Refund Policy
-
Once your return is received and inspected, we will notify you of approval or rejection
-
If approved, your refund will be processed within 5–7 working days
-
Refunds will be issued via:
-
Bank Transfer, or
-
Store Credit (as per customer preference)
-
5. Exchange Policy
-
We offer exchanges for size issues or defective items (subject to stock availability)
-
Customers may need to cover delivery charges for exchanges (if applicable)
6. Shipping Charges
-
Original shipping charges are non-refundable
-
Return shipping costs will be covered by the customer unless the product is defective or incorrect
7. Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account again
-
Contact your bank or payment provider
-
If the issue persists, contact us for assistance
8. Contact Us
For any return or refund queries, feel free to contact us:
📧 Email: dreambyarooj@gmail.com
📱 WhatsApp: +923060000094
By placing an order on dreambyarooj.pk, you agree to this Return & Refund Policy.