Return & Refund Policy

Dream by Arooj
Website: https://dreambyarooj.pk

At Dream by Arooj, we strive to ensure that our customers are fully satisfied with their purchases. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item is damaged, defective, or incorrect upon delivery

• The return request is made within 3 days of receiving the order

• The product is unused, unwashed, and in its original packaging with tags intact

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Used or washed products

• Items without original tags or packaging

• Products purchased on sale or discount (unless defective)

3. Return Process

To initiate a return:

1. Contact us via WhatsApp or email within 3 days of delivery

2. Share your Order Number and clear images of the product

3. Our team will review and guide you through the return process

4. Refund Policy

• Once your return is received and inspected, we will notify you of approval or rejection

• If approved, your refund will be processed within 5–7 working days

• Refunds will be issued via:

  • Bank Transfer, or

  • Store Credit (as per customer preference)

5. Exchange Policy

• We offer exchanges for size issues or defective items (subject to stock availability)

• Customers may need to cover delivery charges for exchanges (if applicable)

6. Shipping Charges

• Original shipping charges are non-refundable

• Return shipping costs will be covered by the customer unless the product is defective or incorrect

7. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again

• Contact your bank or payment provider

• If the issue persists, contact us for assistance

8. Contact Us

For any return or refund queries, feel free to contact us:
📧 Email: dreambyarooj@gmail.com
📱 WhatsApp: +923060000094

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By placing an order on dreambyarooj.pk, you agree to this Return & Refund Policy.